Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your fragrance must be in the same condition that you received it: unopened, unused, with any original seals or plastic wrap intact, and in its original packaging. We cannot accept returns for fragrances that have been opened or sprayed. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@romundusreservefragranceco.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Important Shipping Note: Because perfumes and colognes contain alcohol, they are classified as hazardous materials (HAZMAT) by shipping carriers. If your return is approved, you must use a ground shipping service to mail your return. Customers are responsible for their own return shipping costs.

Please note that returns will need to be sent to the following address:

336 Georgia Ave Ste 106, PMB#112, North Augusta, SC 29841, United States

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as custom products (special orders or personalized items). Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@romundusreservefragranceco.com.